How can I reset my password?
Go to your account. Click on ''reset your password'' Fill in your email and click submit. Please check your email in-box, you should receive an email from Kozma & Kozma to update your new password.
What forms of payment are accepted?
We accept Visa & MasterCard
Do I need to have an account to order products?
No, an account is not required in order for you to make a purchase. You have the option to checkout as a guest. However please note that an account is handy for making future purchases quicker and allows you to check your shipping status updates, and access to your order history. You can register for an account here: Create account
How can I create an account?
You can register for an account here: Create account
Can I change my order?
We regret that we are unable to make changes once orders are submitted.
Can I cancel my order?
We regret that we are unable to make changes once orders are submitted.
I didn't get a order confirmation e-mail. Does that mean my order didn't go through?
Please allow up to 45 minutes for confirmation emails to arrive. Ensure you check your junk/spam folders in your email. If you still haven't received a confirmation, please contact customer care. products.orders@kozmaandkozma.com
What do I do if my payment is declined?
Please ensure that your billing address matches the address on record with your bank.